Privacy Policy

Privacy Policy

Last Updated: 06.08.2026

Welcome to Printing Bears ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company name (if applicable)

Order Information

  • Products ordered
  • Uploaded artwork and design files
  • Order history
  • Payment information (processed securely by third-party payment providers)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate regarding your orders
  • Provide customer support
  • Create and print custom products
  • Improve our website and services
  • Send order confirmations and shipping updates
  • Comply with legal obligations
  • Prevent fraud and unauthorized activity

3. Uploaded Designs and Files

When you upload artwork, images, logos, or other design files, they are used solely for the purpose of producing your ordered products.

You confirm that you own or have permission to use any content you upload.

Printing Bears is not responsible for copyright or trademark violations contained within customer-submitted artwork.

4. Payment Information

We do not store or have access to your full payment card details.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted third parties necessary for operating our business, including:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting providers
  • Marketing and analytics services
  • Legal authorities when required by law

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Provide a better shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Printing Bears

Email: info@arteco.bg

Phone: +359 89 9872750

Website: www.printingbears.com

Address:

Prof. Benyo Tsonev Street No. 2,
Entrance B, Office 1
1517 Sofia, Bulgaria

14. GDPR Compliance

For customers located within the European Union, Printing Bears processes personal data in accordance with the General Data Protection Regulation (GDPR).

We process personal data only when there is a lawful basis to do so, including:

  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • Customer consent

Customers may request information regarding the personal data we hold about them and request correction or deletion where legally applicable.